ComWeb Portal Login Troubleshooting

ComWeb Portal Login Troubleshooting

This article will overview common Portal login issues and how to troubleshoot them with your residents.

The most common login issues include:

  1. Identifying if a resident has successfully registered and confirmed their account.
  2. The resident needs to reset their password.
  3. The resident needs to confirm their registration.
Click here to configure Automatic Recurring Portal Invitations to unregistered users.
Click here if you would like to send Bulk Invitations to your residents.
Click here if you would like instructions on Registering for the Portal.


Verifying Resident Registration:


Navigation:
https://comwebportal.com/login → Resident Support → Resident Search → Association → Resident’s Name
  1. Go to https://comwebportal.com/login
  2. Login using your email as your username and the password you created during the registration process
  3. Click the Resident Support drop-down menu and then click Resident Search
  4. Type the name of the Association in which your resident lives in the Association search bar
  5. Search for your resident’s name in the Resident Search bar
  6. Click on the resident's record to expand
  7. Identify the resident and check their registration status. The account will either have a ✔ to indicate they have registered or an X to show they have not registered.      
  8. If your resident has not registered, click the Send Invite button to invite the resident to register for ComWeb Portals.
    **Note: There must be an email address listed for the button to appear.
    1. Depending on your resident’s record, you may need to select an email to send the invite.
          



Sending a Password Reset Email:


Navigation:
https://comwebportal.com/login → Resident Support  → Resident Search→ Association → Resident’s Name
  1. Go to https://comwebportal.com/login
  2. Login using your email as your username and the password you created during the registration process
  3. Click the Resident Support drop-down menu and then click Resident Search
  4. Type the name of the Association in which your resident lives in the Association search bar
  5.  Search for your resident’s name in the Resident Search bar
  6. Identify the correct resident and click on their record to expand
  7. Click Send Password Reset




Confirming a Resident’s Account Registration:

Navigation:
https://comwebportal.com/login → Resident Support → Resident Search → Association → Resident’s Name
  1. Go to https://comwebportal.com/login
  2. Login using your email as your username and the password you created during the registration process
  3. Click the Resident Support drop-down menu and then click Resident Search
  4. Type the name of the Association in which your resident lives in the Association search bar
  5. Search for your resident’s name in the Resident Search bar
  6. Identify the correct resident and click on their record
    1. If the resident created an account with an email not associated with their record and did not confirm their registration, you will have the option to confirm the registration for them.
  7. Click Confirm Registration
    1. The resident will now be able to login.







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