How to Make a Community's Portal Go-live
This article will show you how to make an individual community's portal go live. New associations and companies can be set to Go-Live at a future date or immediately. Go-Live allows owners to register on the ComWeb portal. When a new association syncs through a company’s accounting software, the Company Contact will receive a notification. Please ensure your Company Contact is configured correctly in the Company Settings.
***TOPS Customers – please note only associations enabled for use by ComWeb can be set for Go-Live. You will need to enable ComWeb in TOPS in order to take a portal live.
Navigation
https://comwebportal.com > Login > Association Settings
How to Enable an Individual Association
- Click the pencil icon next to the appropriate association
- In the Portal Status Section select a Go Live Date
- Click Save Site Settings
- Review the Association Settings to ensure the new association is configured correctlya. If the Association Settings are not updated, the default company settings will only apply if Apply company settings to new associations is checked in the Company Settings section
Related Articles
ComWeb Portal Login Troubleshooting
This article will overview common Portal login issues and how to troubleshoot them with your residents. The most common login issues include: Identifying if a resident has successfully registered and confirmed their account. The resident needs to ...How to Update A Board Member's Name
If you have a board member whose name is not displaying correctly on the portal, you can follow these steps to edit the display name of your board members. You may need to do this in a few different scenarios. For example, you may have the board ...How to Register for the ComWeb Portal
This article will show you how to complete the Portal Registration Process on ComWeb Portals. There are two ways to register depending on the information your property manager collected. Register via Email: If your property manager has your email on ...How to Enable Automatic Recurring Portal Invitations
This article will show Association Managers how to enable Recurring Bulk Portal Invitations. Managers can configure two different options for recurring portal invitations. Recurring Invitations for all Current and New Associations Recurring ...How to Configure the Board Area
The Board Area allows board members to post announcements, upload documents, view architectural, compliance, delinquency, and maintenance details. To enable this feature completely you will have to follow the two part process which is below. Part One ...