How to Process Credit Card Refunds on the New Facility Reservation System

How to Process Credit Card Refunds on the New Facility Reservation System

This article will show site admins how to process both partial and full refunds for reservations on calendars with Credit Card Payments enabled. ** This process only applies to past reservations with Credit Card payments.  If no action is taken within ten (10) days of the completed reservation, a full refund for the deposit will be automatically processed for the resident.

Navigation

Association’s Website > Login > Welcome Drop-Down > Site Admin > Modules > Calendar

How to submit a partial refund

  1. Locate the Refunds Pending past reservations by clicking the Show drop-down
  2. Click the Refund button next to the appropriate reservation

  3. Edit the Amount section to update the partial refund amount and provide notes in the Reason section
  4. Click Apply Partial Refund



How to submit a full refund

  1. Locate the Refunds Pending past reservations by clicking the Show drop-down
  2. Click the Refund button next to the appropriate reservation

  3. Click Apply Full Refund


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