How to Update A Board Member's Name

How to Update A Board Member's Name

If you have a board member whose name is not displaying correctly on the portal, you can follow these steps to edit the display name of your board members. You may need to do this in a few different scenarios. For example, you may have the board member's spouse's name displaying or the board member may prefer to use a different name. Please note that these instructions are for property management companies that use TOPS for your accounting software.

Before getting started, you will want to make sure that your board area has been configured. You can make sure this step is completed by following the steps in this article.

  1. Ensure that the board member whose name you would like to update is assigned a position. In this example, the VP prefers to go by Wes instead of Irving
  2. Go to Resident Support and click Resident Search
  3. Select the correct Association
  4. Locate the correct resident and click their record. Once the record is expanded, click Impersonate User
  5. Once logged in as the user, click Go to Board Area on the left-hand menu
  6. Once in the Board Area, click the My Board Profile tab on the left-hand menu
  7. In the Member Details section, click the Edit button in the upper right-hand section
  8. Update the Display Name with the board member's corrected name, and click the Green Check Button to save


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