Known Issue: Email Delays in Signals (2/2/22)
We are aware of an issue causing delayed communications from Signals. Our teams are engaged and working to resolve the issue as quickly as possible.
Important: Please do not attempt to re-send messages, all messages that are queued will be sent.
Known Issue: Email Delays in Portal (2/2/22)
We are aware of an issue causing delayed emails from Portal. This issue impacts resident invitations, password resets, and account confirmation emails. Our teams are engaged and working to resolve the issue as quickly as possible. Important: If a ...
Troubleshooting Email Delivery Issues
If you have a Homeowner who is not receiving eBlasts from the website, there are a few things you may check to discover the cause. Ensure Member is Subscribed to the Distribution List (DL): Go to Welcome Drop-Down and select Membership. In the second ...
Suspend Email Account
Occasionally a resident will ask to be "taken off the list" or unsubscribed from the website. Use the Suspend Email Account module found in the Communications Area. Once suspended, the site will not send emails of any kind to that address. Should ...
How to Purchase Signals Credits
This article will show you how to purchase Signals Credits. Only admins can purchase credits. Navigation: Companyshortname.comwebapp.com > Login How to Purchase Signals Credits: Click Purchase Credits Enter the number of Signals Credits to purchase ...
Managing Aliases on Your Domain Email
To add, modify, or delete an email alias, you must have administrative access on your domain email account. Email aliases are addresses that are not connected to an account. They cannot be logged into, and there is no storage area on the email server ...