Accessing your Domain Email Hosted by ComWeb

Accessing your Domain Email Hosted by ComWeb

This article will cover all of the different ways you can access or configure your new domain email hosted by ComWeb. 

First, some basic definitions
  • Email User Account - This is a "real" email account. You can send and receive emails from this account
  • Email Alias - These are made to look like a "real" account, but really they just forward to an actual email account. No emails collect here, they are just forwarded to another email. 
  • Email Client - This is a software program used for managing your email account. Microsoft Outlook is a very commonly used Email Client. If you are an Apple user, you may also be familiar with Apple's "Mail." There are several email client options available, but they will all utilize the same information for configuring your email. 
  • POP - This is the older method of accessing email. Emails managed with POP access can only be managed to the device they are received to. 
  • IMAP - This is the newer method of accessing email. Emails managed with IMAP access can be managed from any device they are connected from. So if you send an email from your computer, you can also see that sent email from your phone. 
You have two options when it comes to managing your new domain email:
You can either manage it online, or you can manage your emails from an Email Client. 
If you choose to connect your email to an Email Client, we suggest you first log into your new email account online and update your password. 


Manage Your Domain Email Online

If you wish to manage your email online you access it from mail1.comwebcorp.net or mail.yourdomain.com (whatever your domain name is)
  • If you go to mail1.comwebcorp.net, your username will be your full email address and your password will be provided by your implementation rep. 
  • If you go to mail.yourdomain.com (whatever your domain is), your user name will be the portion of your email address before the @ symbol and your password will be provided. 


    To stay logged in to your domain email even after closing the browser, be sure to use the Remember Me slider. This will allow our mail system to encrypt the email address and password and will automatically log you in the next time you visit your webmail URL. Note: Browser cookies must be enabled for this feature to work. In addition, ComWeb does not recommend selecting this option if you use a public or shared computer or device.
Once you have logged in you will be asked to configure some basic settings about your time zone and providing a backup email address. 
You should land in your inbox as a default. The navigation toolbar will be on the top of your screen. 
Click on the gear icon for "Settings" then the Change Password button to update your password. Enter your previous password along with your desired password and click save. See the images below.

         

Manage Your Domain Email Using an Email Client


If you wish to manage your email using an email client, such as outlook, please first log into your account using the online directions above and update your password.
You can choose to set up your email normally, or Encrypted for increased security. 
You can also choose to set up your email to use POP or IMAP
We suggest setting it up Securely using IMAP. 

In order to set up any email with an email client you will need the following information:
Email address: 
Incoming Server:
Incoming Server Port number:
Outgoing Server:
Outgoing Server Port number:
Username: 
Password: 

If you are provided with an option, choose manual setup. 
This will vary depending on what Email Client you have chosen to use. 

Below is a matrix of what you should enter into those field with additional notes depending on whether you choose POP vs. IMAP and Secure vs. Standard mail options. 

** Some of these settings may be in the "Advanced Options"


Secure (SSL Encrypted)
Standard
POP

Email address: Your Full Email Address
Username: Your Full Email Address
Password: Your password

Incoming Server: mail1.comwebcorp.net
Incoming Server Port number: 995

Outgoing Server: mail1.comwebcorp.net
Outgoing Server Port number: 465

** If given the option to choose type of encryption, select SSL. 

Email address: Your Full Email Address
Username: Your Full Email Address
Password: Your password

Incoming Server: mail.yourdomain.com
Incoming Server Port number: 110

Outgoing Server: mail.yourdomain.com
Outgoing Server Port number: 25 or 2525

** Port 25 is the default outgoing, or SMTP, port. 
    If your connection test is experiencing errors, please switch to port 2525. 
    Your internet service provider might be blocking port 25.

** If given the option to choose type of encryption, select None. 

IMAP

Email address: Your Full Email Address
Username: Your Full Email Address
Password: Your password

Incoming Server: mail1.comwebcorp.net
Incoming Server Port number: 993

Outgoing Server: mail1.comwebcorp.net
Outgoing Server Port number: 465

** If given the option to choose type of encryption, select SSL. 

Email address: Your Full Email Address
Username: Your Full Email Address
Password: Your password

Incoming Server: mail.yourdomain.com
Incoming Server Port number: 143

Outgoing Server: mail.yourdomain.com
Outgoing Server Port number: 25 or 2525

** Port 25 is the default outgoing, or SMTP, port. 
    If your connection test is experiencing errors, please switch to port 2525. 
    Your internet service provider might be blocking port 25.

** If given the option to choose type of encryption, select None. 




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