Suspend Email Account

Suspend Email Account

Occasionally a resident will ask to be "taken off the list" or unsubscribed from the website. Use the Suspend Email Account module found in the Communications Area.
Once suspended, the site will not send emails of any kind to that address. Should they wish to receive emails again, use the same process to unblock their address.

Steps:
  1. From the Welcome Drop down, Select the Communications area.
  2. On the second row of tabs in the Admin area, Select Email Activity. 
    1. Note: if your community sends lots of emails, or is very large, this page can have trouble pulling in all the data. If you receive an error, refresh the page. See below if you continue to have trouble accessing the page. *
  3. Select the tab for Suspended Addresses.
  4. Enter the email in the box and click Suspend.

  5. To reverse the process (unblock an email), follow steps 1-3. Locate the suspended address, select the check box to the left, and click Unsuspend Selected.


*If you are still unable to access the Email Activity page, you may paste this string after your domain name (ex: demohoa.org/insert here):
/admin/EmailActivityModule/EmailActivityModule.aspx?q=SuspendedEmailsReport
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